How you define Customer Service?

Good day to all, i hope all of you have had a great time over the last few weeks of July:)

On another note, i’ll like to inform my fellow readers of Burpz that we will be moving towards the direction of providing feedback to our readers about the customer service in Singapore and all across Asia!

So the question is…. How does this work?

Yes, we will be traveling all across Singapore and Asia to do our review on the customer service our dear restaurants, hotels, transport systems and even retail outlets have to offer. From that, we will be benchmarking them with a ranking of 1 – 10 with 10 being Excellent and 1 being Very Poor.

So help us! If you have any experiences that you want to share, or if you want us to check out a certain place or even have us at your place as a mystery shopper, email us at and we will be down in no time to give you consumers/ business owners a review:)

Till then, happy shopping eating and traveling!

Leaving you with something i got from Susan Ward:

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

If you’re a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.

How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, not what you say.”


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