Tag Archives: customer service

The Drinking Market have a physical location now!

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Hey peeps!

It’s been a long Long LONG LONG time since i’ve updated the space. Yes i know!

I do apologise for it:(

Now, that’s because we’ve been really busy setting-up the first every Brick & Motar shop by The Drinking Market!

A Thai Kitchen + Bar concept, we have finally launched our very first neighbourhood Thai Kitchen + Bar at the charming area of Katong.

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Placing the emphasis as a neighbourhood Thai Kitchen + Bar, we made sure prices are set affordable and wallet-friendly!

Yes, all our items in the food menu are $10 or below and our prices are ALL nett!

With no Service Charge or GST, we aim to be one of the most wallet and people friendly location for all to be in!

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Introducing you to our whole list of Authentic Thai Food prepared by our Thai Chefs who have been working in Singapore for the past 20 years and counting!

You can’t get more Thai then this mates!

Wanna know more about us?

Check us out on our Facebook link:

https://www.facebook.com/thedrinkingmarket

See you here real soon!

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Add: 226 East Coast Road. Singapore 428923

Call us: 64408939

Opening Hours:

Tuesday – Sunday

12.30pm – 11.30pm

(Last order for food at 10.20pm)

 

Serving up the Finest Wines up above 40,000 feet

Traveling on Emirates should be about a Total Experience. Like a “jigsaw puzzle”, from the moment the chauffeur pick you up from your hotel, to the checking-in process, right up to boarding the plane and enjoying the in-flight entertainment, everything revolves around our Clients’ Experience and every part of the “jigsaw puzzle” should be complete – Mr Robin Padgett, Senior Vice President, Aircraft Catering, Emirates.

Last week, our writer at The Drinking Market had a long-distance phone interview with Mr. Robin Padgett, Senior Vice President, Aircraft Catering at Emirates. Let’s hear what he has to say:

Qn: How does having a whole range of reputable wines benefit a consumer? Is there a wine pairing option on-board the plane?

Ans: In Emirates, we always believe in giving our clients an experience just like a night out in a fine-dining restaurant. Balancing our wine list, we carry wines from both New and the Old World, focusing on both quality and balance. In fact, we normally buy our wines 8-9 years prior to serving them, this does not only ensures that we have the sufficient quantity, but it also ensures that there is a proper storage facility and minimal movements to the wines when we keep it at our private cellar.

Back to the question, Emirates does something a little more interesting, for instance, a trip to Europe, we will feature a more popular wine from the particular country or region, such as a 1996 Chateau Montrose for a flight to Europe! Our clients would not only be able to experience a whole list of well thought through wines, but also some interesting vintages from the wineries in the country they are visiting. Having said that, we do not have a fixed wine-pairing menu on-board the plane, however, our team of air crews have been through strict trainings on wines and spirits, and should be able to do a simple pairing with the meals provided. On top of that, we also recommend our clients to have fun with the pairings, a seafood dish does not necessary have to go with a white wine, try a pinot noir (red) from Burgundy, it’ll definitely go well as well!

Qn: Can the consumers be expecting reputable wines from back vintages?

Ans: Definitely! As mentioned earlier, we often purchase our wines at least 8 to 10 years prior serving them, and we usually store it at our private cellar in Bordeaux or Dubai, a good example is the 2000 Cos d’Estournel that we are currently serving, it was bought 6 to 9 years ago.

Well, since you’re based in Singapore, let me share with you an example of what we serve on-board Emirates on your flight home.

  1. 2000 Dom Perignon
  2. 2006 Domaine Bouchard Pere, Meursault
  3. 2000 Ch La Lagune, Haut Medoc
  4. 2005 Yabby Lake Vineyard Pinot Noir
  5. 1985 Dow’s Vintage Port

Wine Cellar at the First Class Lounge at Terminal 3, Dubai Airport(2)

Qn: Storage of wines on board the plane

Ans: This is definitely one of the best questions, and i am glad you asked that. In Emirates, we take very close attentions to the quality our wines, in fact, we have a strong supply chain system from Dubai which transports the wines on-board the plane through a temperature controlled cargo, which our crews ensures minimal movements to the wines, so as to provide our clients with the best and the most optimal wine experience.

Qn: What triggered the move to go into fine wines on board a plane?

Ans: We have always been serving great wines on-board our planes, however, on a recent note, we are consistently finding the best solutions and strategies to improve our wine programme. The in-house team is one great example, we believe in the “jigsaw puzzle” concept, and wines are part of the “jigsaw puzzle” for a Total Experience

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Qn: How does a palate differs at 40,000 feet in the sky compared to tasting a wine on the ground? Do the in-house wine team fly to taste?

Ans: There are many school of thoughts about one’s palate that will be affected on-board the plane, however, we do not see that as the main issue, in fact, all our wines are chosen on-premise. Nevertheless, our panel, that includes the President of Emirates travels alot, thus, if any one of us were to spot a wine that does not taste necessary well or doesn’t justify the wines’ potential at 40,000 feet, we will definitely have it replaced.

Having said that, it is uncommon and extraordinary to have a wine that “does not fly”, therefore, we’re glad that the wines we choose have been well-received so far!

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Qn: What can consumers expect to get in the future?

Ans: I hope that our clients would happy with the service and in-flight entertainment we have on-board Emirates. In the near future, our passengers would definitely be able to enjoy and experience more interesting wines and back vintages from both renown and artisanal wineries. The World is our playground, we will consistently find the best wines to list on board the plane.

Qn: Anything else that you wish to tell our readers?

Ans: Yes! I would like to encourage our passengers to go through our wine list, and flip through it, there are definitely more interesting wines and spirirts that is worth a try. Do not just stick to the common ones that you have heard or seen, try something different, whatever you taste on-board, would definitely taste just as well on land.

Halloween @ Platters Bistro & Wine Bar – Advertorial

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Platters Bistro & Wine Bar celebrates Halloween with late-night supper and drinks revelry!

Drawing inspiration from the olden days in France, when champagne was labelled as “the devil’s wine” (le vin du diable) for its popping corks during the time it was first discovered, Platters Bistro & Wine Bar has rolled out a Halloween promotion that will make you merry this October!

Together with its neighbour, Bartini, Platters Bistro & Bar is launching the 2-for-1 Devil’s Drink Promotion, comprising mainly of a selection of Champagne, Cremant and special cocktails for the night.

Guests will enjoy 1 free Champagne/Cremant with every 2 drinks purchased at Platters Bistro & Bar or 1 free Champagne, Cremant or special cocktail (based on a limited selection) at Bartini with every 2 purchased. The promotion is only valid on 31st October from 10pm to 2am at both locations.

To get into the Halloween theme, Platters has launched its supper menu, a selection of ‘ghoulish’ snacks to fill the hunger while you indulge in the night. Look forward to a selection of comforting bar bites such as Skeletor’s Fingers (Crispy Fish Fingers with Special Thai Sauce and Mixed Greens), Frankenstein (French Fries with Nori Mix), The Ripper’s Feast (Succulent Chicken Wings à la “Buffalo” served with Celery Sticks and Creamy Ranch Dip), The Corpse Bride (Gruyere Cheese Crepe filled with Asparagus, Jamon Serrano, and Mushroom Ragout), and Jackie-Os (Almond-Crusted Pumpkin Fritters on the Bed of Spinach, Feta and Dried Cranberry Salad).

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The supper menu items will only be available in half board size and prices will range from $19++ for choice of any three bar bites to $29++ for choice of any five bar bites on a board. Bar bites selection also include the popular House Platters such as the Charcuterie and Cheese boards. These will be available for order until 1am on 31st Oct. 

For this night, Platters Bistro & Wine Bar is also open from 12- 3pm & 5pm to 2am.

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‘Cooking with Friends’ @ Osia with Bocuse d’Or winner Chef Geir Skeie

If you think that the RWS Celebrity Chefs Dinner is all they’ve got, you’re wrong!

For the month of October, winner of the prestigious Bocuse d’Or in 2009, and owner of the famous Brygga 11 restaurant in Norway, Chef Geir Skeie will head to Singapore from 9 to 12 October for the fourth series of ‘Cooking with Friends’ at Osia.

A young legend in Europe for his take on Nordic cuisine, Skeie began his love for food when he was eight years old, after being inspired by Norwegian chef Bent Stiansen on TV.  It was at that point when he knew he wanted to be amongst the best chefs in the world, and eventually ended up as the winner of the Bocuse d’Or.

A perfectionist by nature, Skeie spent the majority of his career working with champion chefs -those that participated in famous competitions, and made their mark on a global level.  His curiosity for food and taste was a key driver pushing him to achieve success.

In line with Osia’s culinary philosophy, expect some of Chef Skeie’s signature dishes such as the dill and lemon flavoured Norwegian ocean trout paired with smoked egg cream and pickled vegetables, fennel and garlic grilled Australian lamb leg and belly as well as a baked Norwegian turbot.

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The Drinking Market is honoured to be invited for this event on the 9th of Oct 2013, make your reservations and meet us there!

Event Date: 9 – 12 Oct 2013

Price:
3-course set lunch $50++ (usual price $60++)
4-course set lunch $65++ (usual price $75++)

Venue: Osia

Reservations: Call 6577 6688 or email dining@rwsentosa.com

BURNOUT – A Tribute to the Food & Beverage Industry

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BURNOUT – physical or mental collapse caused by overwork or stress. (Google)

TDMers, i know that i’m suppose to be blogging about Oushin Japanese Steakhouse, but prior to that, on a more serious note, i’ve got some thoughts that i want to pen down on this blog entry and i sincerely wish that you can share it with your friends on Facebook, Twitter, or other social media platforms.

Last Friday, as i sat on the comfortable chairs with food on my table, many thoughts and memories came through my mind. I thought that it’ll be nice for me to share with you some of my thoughts and i hope that you’ll learn to appreciate and thank the people who are serving your breakfast, lunch or dinner in a restaurant or cafe.

Let me start off by saying…

Singapore’s Service Standards are like SHIT!

No, that’s actually not what i’m trying to bring across, but have you been one of the culprits who said such things before? Or perhaps you might have heard many of your friends and family judging our service standards in Singapore.

Before we jump into any conclusion, allow me to share my personal experience when i started as a junior employee with a restaurant group.

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A typical day working in a restaurant starts at 10am for me, the moment i step into the restaurant, i would have to start doing the daily administrative work, clearing the cellar, setting-up the restaurant and making sure that everything is ready for operations. At about 11am, we would normally start the day with a row call, which the chef would then explain the specials for the day or if there’s anything that is not available.

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11.30am, the restaurant opens for operations, as usual, we would be serving the hungry diners who are rushing in-between work or meeting to catch a quick bite, in fact, the lunch operations is always a challenge as many would require us to serve fast, be quick and hopefully, turnover the table for the next seating.

2.30pm, the last order for lunch, but that’s not it. Diners who are normally a little more free would prefer to stay a while longer to have their tea or desserts slowly, thus, we would be standing-by, waiting, waiting and waiting.

4pm, we finally cleared the restaurant, and that’s almost 6 hours since i started work. This is when i probably would have my 1st meal of the day.

5.30pm, all geared up, dressed in our uniforms, we are back to set-up the restaurant for the dinner service. 6pm, our second row call for the day, and the chef would now explain the items available for dinner as well as the specials for the evening.

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6.30pm, our doors are open again for dinner, this goes all the way till 10pm- 10.30pm, depending on the chef or maitre’d who determines the time for our last order. Once the last order is made for normally desserts, coffee or tea, diners would normally stay a little longer while they sip their tea and chat with their partners or friends. A typical day ends (weekdays) at 11pm or (weekends) 12am – 1am. As usual, we’re not done yet, after all our guest have left the restaurant, it’s time to clear all the plates and wipe the wine glasses so that there will not be water marks. Next up, something that most service staff hates, wiping cutleries… all in all, these takes about an hour or so, depending on the night’s service. Having said that, most of the time when we are back home, it’ll probably be past midnight, or if you might agree with me, the wee hours…

This is not all, with the clamping down on foreign workers and the lack of Singaporeans who are unwilling to go into the service industry, we are facing lesser and lesser manpower counts. This meant that:

  1. Service quality would be affected
  2. It’ll take longer hours to complete the same task
  3. Lesser people doing more job scope

Conclusion? BURNOUT!

We spend up to 14 hours a day working in a restaurant with minimal rest, more often then not, we spend most of our time at work than to be at home. That’s not all, because of the manpower shortage, many restaurant chains are forced to have their employees to be on a six-day work week.

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I challenge any one of you to try being in their shoes. Take a week and try your hands working in a restaurant, then figure out if it’s an easy job.

So, what i’m driving at is for you to try and appreciate these people who are serving you. Many of them like myself started-off with passion, our priority is always to just do our best and provide you with the best service, at no time are we there to make your experience bad. In fact, despite the lack of time to rest, we always try to put a smile on our faces to make our guest feel welcomed and comfortable.

Like yourself, the service staff are just working hard to make ends meet for their families. We are all mature enough and i trust my readers are as well, let’s not complain so much and learn to be more patient and kind with our words. The next time you visit a restaurant or cafe, learn to recognise the employees, fill up the feedback form, be generous with your words, say thank you, these means a lot to them:)

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Have a lovely Sunday:)

We Flew to Manila!

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There are probably thousand and one things you can do in Manila, but i’ve streamlined to a couple of things and places to go that perhaps could shorten your need to research!

This trip to Manila was a little impromptu, in fact, unplanned for. Like mentioned in my previous posts, i’ve seen and met many Filipinos while i was working for the restaurants in Singapore, interviewed and spoken to them many times, but i’ve never had the chance to visit their motherland. For once i had the opportunity, so i took my bags, passport and off i flew!

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Less then 4 hours from Singapore, i arrived in Manila, Ninoy Aquino International Airport T1, the oldest airport in the Manila, and perhaps (mentioned by our driver), the busiest airport because most international airlines still choose to land at terminal 1 instead of 2 or 3.

Man! This was indeed an experience, as i enter the country with fear, especially when many of my friends told me to be careful because Manila is really dangerous, i beg to differ! It’s perhaps safer than many other countries across the globe! I’ll tell you why later:) Meanwhile, i’ve collated some places of interest that i visited and perhaps it could give you a rough idea of where to visit when you do happen to be in Manila:)

To VISIT

Taal Volcano – Taal volcano is located in the southern part of Luzon in the Philippines. It is about 50km from the capital, Manila. Right in the center of the island is the main crater that holds a sulfuric lake. It is famous for having an island in a lake on an island in a lake on an island in the Pacific Ocean. Named as the second most active Volcano in the Philippines, i understand that the last minor activity was dated five years ago with hints of smoke and rumbling sounds heard by the residents living close to the area. To get to  the Taal Volcano you have to travel across by boat from Talisay, Batangas and hike up to the crater. On the other hand, for the travellers who wish to have a little more comfort, there’s always a horse-ride available that brings you all the way up to the crater:)

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The Archdiocesan Shrine of Jesus – The Way, the Truth, and the Life
Central Business Park – Located right in front of the SM Mall of Asia and beside the SMX Convention Center, the church holds regular mass sessions and if you’re lucky – like me, you probably can catch a glimpse of a traditional wedding ceremony!

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Museum of the Filipino PeopleDO NOT BE FOOLED! Tell the driver the National Museum and he will bring you to the art gallery which is currently undergoing a major renovation (my personal experience). Make sure you tell your driver that you want to head to the Museum of the Filipino People, a division of the National Museum. Over here, you will be able to understand a little more about the cultures and history of the Philippines. Also, this is where over one million archeological treasures and masterpieces are kept from the remains of the San Diego Sinks. pambansang museo

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SHOPPING & FOOD

168 Shopping Mall – It’s perhaps THE MALL to go to if you visit Manila. Think about Platinum, MBK and Chatuchak Market in Bangkok combined into one in an air-conditioned complex, that is 168 shopping mall. You can almost get anything you want! Most importantly, it is much cheaper compared to the rest of the places. Nevertheless, if you are cool with the heat during the day, try the Divisoria Market which is located just outside of the 168 Shopping center, i heard that you might get the same item for a cheaper price, not much cheaper though, but perhaps you’ll enjoy the thrill! *One tip, as most of the shops are owned by Chinese Nationals, if you happen to speak Mandarin, my experience shopping there proves that you’ll probably get almost half the retail price! What i understand from my driver is that if you were to speak in English, they’ll mark-up the prices to a hefty price tag, if you speak Tagalog, they’ll mark-up by just a little more above cost, but if you speak MANDARIN, like i’ve mentioned, almost cost price! So remember to BARGAIN!!

999 Shopping Mall – Situated just beside 168 shopping center, 999 sells relatively the same items as what 168 offers, i personally prefer to shop at 168 because of the wide variety of items available. Nevertheless, 999 is where the ladies can shop for their cheap accessories such as hair bands, clips, etc… for the guys, just stay at 168, you’ll probably be able to get a lot more stuff there:)

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168 Mall, 999 Mall & Divisoria Market

SM Mall of Asia – A huge mall that is worth to visit, you’ll be able to get many locally-made products and International brands here in the mall. Opened by a group of Chinese businessman (one of which is the richest man in the Philippines), you’ll definitely see a lot of SM malls all around Manila, but the one that you should really visit is the SM Mall of Asia, the biggest mall in the Philippines and also apparently, the World’s third largest malls with 4 hectares of shopping, leisure and entertainment facilities such as an ice-skating ring, IMAX theatre, bowling alley, hypermart, departmental store, etc…  all in one location!

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Bonifacio High Street – Food, Shopping, Shopping and Food, these are probably the two main things you’ll enjoy in Bonifacio High Street. A heightened experience of gallery-designed offices, avant-garde/fashion forward boutiques, and chef-based restaurants it offers consumers a variety of International brands such as MUJI, La Senza, Springfield, Topshop, etc… and for the Singaporeans, if you think that Charles and Keith is the only Singaporean brand at Bonifacio High Street, you are wrong! Guess what i saw? WEE NAM KEE HAINANESE CHICKEN RICE! Lol!!

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TRANSPORT

There are probably more public transport than you can actually think of, you’ll see a lot of Taxi, Jeepney, Tricycles (Motorbikes/ Bicycles with sidecars), Tranvia (horse trams), LRT, MRT and PNP (which are basically acronyms for train services.

But for your own security and comfort purpose, just go ahead with the taxi services, they start at 40Peso (SGD1.16) and increases about 15 Peso/KM

Most importantly, you need not squeeze with the crowd on the Trains and Jeepney which in my honest opinion is almost unbearable.

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SECURITY

Security is perhaps one of the most important thing on all of your minds before travelling. But don’t worry too much, because in all major malls, banks, restaurants and hotels, there’ll be security guards on duty. Armed with pistols, rifles and handcuffs, you’ll perhaps worry more for the robbers and burglars then yourself! Oh! Also, most malls have only one entrance and exit point, and they are taken care of by the well-trained security guards. Holding a drum stick on their hands, all bags have to be checked by them prior to you entering the building:)

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Life after Philippines:)

I’m so excited to write about The Philippines!

Trust me, i’ve got so much to share with all of you!

But… it’s back to the Appetite’s office today to get ready the whole list of wines sent in by our local suppliers for the Appetite’s Grand Wine Tasting – Pinot Noir in the November issue!

Don’t worry, i’m in the midst of working on the draft for my Philippines trip and after a little more work editing the pictures and text, i should be posting it anytime this week! So stay tune to this space!

By the way, to make you understand what stood in-front of me the moment i stepped into the office, here’s a little picture i took today:)

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Crazy! With over 60 wines to taste from all over the World, it’s gonna be an experience!

OHHH!! Yeah, before i forget, the Appetite team recently did a Cider tasting in our office and it’s out on this September’s issue! Not forgetting also, Appetite just revamped the whole magazine! Check out the new look this Sept!

Grab your copies now!! – Click on the photo to enter into Appetite’s Website:)

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One more thing!!!

I’m extremely excited and honoured to announce that The Drinking Market have finally gotten our own *limited Edition T-Shirts!! HURRAY!!

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We’re planning to give out one of the t-shirts to our readers, unfortunately, it’s a free size, thus, it can be a little baggy if you don’t mind:)

The only available colour for the T-Shirt that we will be giving out is in White with the exact same letters (design) in Black! – Basically just the opposite of what you see in the above picture:)

How to get it?

Simply copy the below questionnaires and send it in an email to us at: thedrinkingmarket@gmail.com

Qn1. How do you get to know of The Drinking Market?

Qn2. What do you love about the current content of The Drinking Market?

Qn3. What do you like to hear or see in the future post in The Drinking Market?

We’ll love to hear from you soon!